FAQ

Preoders and availibility

How does the preorder system work?

📦 We have an initial stock of t-shirts which will be ready to send before the end of August 2020.

🐤 That is why if you find yourself within the limit of our initial stock of t-shirts, you're officially an Early Bird and you will receive your order before September 2020.

😌 If your size is out of stock, worry not, because a second production will be launched as soon as the preorder period is finished and you will thus receive your t-shirt at the beginning of October 2020.

👨‍👦 Beyond this preorder period, we will not produce any other t-shirts of our model "Father & Son" and launch a new iconic model which will be available for preorder!

Limited editions you said?

Yep. That's the deal.

After our two waves of production - one in July and one in August 2020, the model "Father & Son" will not be produced any time soon as we will move on with other atypical models of the first collection. 🤘

Will there be other models?

Yes. They are already designed, we cannot wait for you to see them! They will be part of our "Iconic" collection, so just about in line with our first model "Father & Son".


Shipping and returns

When will I receive my future favorite t-shirt?

We care about producing just the right amount of clothes to limit any kind of waste.

Our preorder system enables us just to do that. One must count 4-6 weeks for our unique pieces to be produced.

That is why the Early Birds will get their t-shirt before September 2020 and the Latecomers at the beginning of October 2020.

To know more about our preorder system, please refer to the "Preorders and availibility" section above.

How do I get updates on my order?

Whether you are part of the Early Birds or the Latecomers, WAAS will keep you updated at every steps of the production process via email.

As soon as your order is ready to go, we will send you a tracking number via email to make sure you can receive your t-shirt without any trouble.

What are the conditions to return my t-shirt, exchange it or get a refund?

You can return your t-shirt if it does not completely completely meet your expectations or if you need to change its size - it happens - and it is totally free of charges! You can either get a full refund or exchange the t-shirt for another size under the following conditions:

📅 You can return your t-shirt free of charges within 14 days starting from the date you received it.

👌 The t-shirt must be in perfect condition for us to put it back in listings, labels must still be on it and we will take the shirt back only if it hasn't been worn.

🚚 Outside of France, you will need to cover the shipping costs to send the t-shirt back to us. However, in the case of an exchange, we cover the shipping fees of the new t-shirt.

How can I return my t-shirt to get a refund or exchange it?

To get a refund or exchange your t-shirt, you will need to contact us via email: contact@waasclothing.com with the number of your order and the reason why you are reaching us out: either "REFUND" or "EXCHANGE".

Do you ship everywhere and at which cost?

Yes, WAAS ships worldwide!

For Europe, our shipping costs amount to €7.00.

The list of the countries we cover: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Germany, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom

For all the other countries, there is a fixed shipping rate of €15.00.

What if my t-shirt shows a defect?

Well, first, we apologize. That's a real bummer and it shouldn't have happened. WAAS will cover all expenses to get you a full refund or send another t-shirt your way as soon as you show proof of the defect by sending a photo at contact@waasclothing.com - you will just need to specify your order number with the photo attached to your email.


Sizing

How do I know which size to choose?

You can find on our product page a size guide which will give you the exact measures for each size. Now, not all of us have the time and patience to measure herself/himself.

So bear in mind the followings:

👕 Our cut is slightly oversized, which gives this smooth and chill aspect to our t-shirt. It is thus normal if the t-shirt feels a bit loose.

📏 Let us take an example: if you usually wear an M size but also wear some S sizes in some cases, then we would recommend to go for the S rather than the M size. If pretty much all your clothes are M-sized then you can go for the M size without overthinking about it.

Is WAAS' first model fit for me if I'm a girl?

Of course, it absolutely can be!

WAAS' slightly-oversized cut can adapt to very different morphologies. If you like to go for this loose look from time to time, WAAS' t-shirt is a no-brainer.

However, our original t-shirt has been designed based on male measures. So let us say that if you're a girl, you are more likely to take an S or an M size.

If it still feels too loose once you try the t-shirt, don't panick and think about all your options. You can always roll up the sleeves and/or tuck the shirt in for an outstanding look. Some inspiration for you, right here:

Worst case scenario, you can return the t-shirt to us and try another size or get a free-of-charge refund.

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